Shipping and delivery
When do we ship?
- In stock and ordered on a working day before 14:00 (Friday before 13:00): we ship the same day.
- Ordered later, or on a Saturday, Sunday or Belgian public holiday: we ship on the next working day.
- If you pay by bank transfer, we ship after we receive your payment.
Delivery times
After shipping, we deliver within these periods:
| Country | Delivery after shipping |
|---|---|
| Belgium, the Netherlands | no later than 2 working days |
| France, Germany, Luxembourg | no later than 4 working days |
| Other countries we deliver to | no later than 7 working days |
Not in stock? You can see this on the product page and at checkout. We deliver these products no later than 30 days after your order. If that is not possible, we will let you know in advance and you choose: wait until a new date, or cancel free of charge with a full refund.
You receive an email with a track-and-trace link as soon as your parcel leaves.
Shipping costs
Shipping costs depend on the country and the total weight of your order. You see the exact amount in your shopping cart and at checkout, before you order. All amounts include VAT.
- Free shipping from 75 euros to Belgium, the Netherlands, France and Germany, for any weight.
- Other countries: for a light parcel, shipping is free from 75 or 150 euros. The table shows what applies per country and weight.
- The amount for free shipping is the value of your products including VAT, after deduction of any discount.
| Country | up to 5 kg | up to 10 kg | up to 15 kg | up to 25 kg | up to 30 kg | up to 31.5 kg |
|---|---|---|---|---|---|---|
| Austria | €9.95free from €75 | €11.95free from €150 | €12.95free from €150 | €13.95free from €150 | €17.95 | €24.95 |
| Belgium | €5.95free from €75 | €5.95free from €75 | €5.95free from €75 | €5.95free from €75 | €5.95free from €75 | €5.95free from €75 |
| Bulgaria | €24.95 | €27.95 | €28.95 | €32.95 | €38.95 | €50.95 |
| Croatia | €19.95 | €22.95 | €24.95 | €28.95 | €31.95 | €38.95 |
| Czechia | €14.95free from €150 | €16.95 | €18.95 | €20.95 | €23.95 | €30.95 |
| Denmark | €9.95free from €75 | €11.95free from €150 | €12.95free from €150 | €14.95free from €150 | €18.95 | €25.95 |
| Estonia | €25.95 | €28.95 | €29.95 | €34.95 | €39.95 | €52.95 |
| Finland | €19.95 | €22.95 | €24.95 | €28.95 | €31.95 | €38.95 |
| France | €8.95free from €75 | €9.95free from €75 | €11.95free from €75 | €15.95free from €75 | €16.95free from €75 | €24.95free from €75 |
| Germany | €6.95free from €75 | €7.95free from €75 | €9.95free from €75 | €12.95free from €75 | €14.95free from €75 | €20.95free from €75 |
| Greece | €25.95 | €28.95 | €32.95 | €39.95 | €48.95 | €60.95 |
| Hungary | €15.95 | €17.95 | €19.95 | €21.95 | €24.95 | €32.95 |
| Ireland | €19.95 | €22.95 | €23.95 | €27.95 | €30.95 | €37.95 |
| Italy | €14.95free from €150 | €16.95 | €19.95 | €21.95 | €23.95 | €31.95 |
| Latvia | €24.95 | €27.95 | €28.95 | €33.95 | €38.95 | €51.95 |
| Lithuania | €24.95 | €27.95 | €28.95 | €33.95 | €38.95 | €51.95 |
| Luxembourg | €6.95free from €75 | €8.95free from €75 | €10.95free from €150 | €13.95free from €150 | €15.95 | €19.95 |
| Netherlands | €5.95free from €75 | €6.95free from €75 | €8.95free from €75 | €10.95free from €75 | €11.95free from €75 | €20.95free from €75 |
| Poland | €14.95free from €150 | €16.95 | €19.95 | €21.95 | €23.95 | €31.95 |
| Portugal | €24.95 | €28.95 | €29.95 | €33.95 | €39.95 | €51.95 |
| Romania | €19.95 | €22.95 | €23.95 | €27.95 | €30.95 | €37.95 |
| Slovakia | €14.95free from €150 | €16.95 | €19.95 | €21.95 | €23.95 | €31.95 |
| Slovenia | €14.95free from €150 | €16.95 | €19.95 | €21.95 | €23.95 | €31.95 |
| Spain | €19.95 | €22.95 | €23.95 | €27.95 | €30.95 | €37.95 |
| Sweden | €19.95 | €22.95 | €24.95 | €28.95 | €31.95 | €38.95 |
Where do we deliver?
We deliver to these countries of the European Union: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Restrictions:
- We do not deliver outside these countries, nor to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, the French overseas territories or the Åland Islands.
- A single order weighs no more than 140 kg. For heavier orders or delivery on a pallet, please contact us.
- We deliver to your home or to the address you provide, in one shipment per destination.
Payment methods
- Bancontact
- KBC/CBC Payment Button
- Belfius Pay Button
- iDEAL (the Netherlands)
- EPS (Austria)
- Credit card and debit card (such as Visa and Mastercard)
- Apple Pay
- PayPal
- Klarna (pay now or pay later)
- Bank transfer (we ship after we receive your payment)
Which payment methods are available depends on your country; you see them at checkout. Online payments are processed securely by our payment service provider Mollie. You pay when you order, in euros.
Returns
You have a 14-day cooling-off period. Read how withdrawal works or go straight to the withdrawal form.
