Complaints
Has something gone wrong with your order? Let us know. We will work with you to find a solution.
1. Contact us
- Email: [email protected] (include your order number and, if possible, a photo)
- Phone: +32 12 22 52 26, Monday to Thursday 8:30 to 17:00, Friday 8:30 to 15:00
- Post: Unicraft BV (Gigacrea), Daalstraat 35 bus 1, 3832 Wellen, Belgium
We confirm receipt of your complaint within 2 working days and give you a substantive reply within 14 days. A faulty product is covered by the 2-year legal guarantee. This costs you nothing.
2. Becom
If we are still unable to resolve the matter together, you can, as a consumer, turn to Becom. Becom will mediate between the consumer and the seller if the complaint appears to be well-founded at first sight. You can reach them via the complaint form at https://becom.digital/klachten or in writing: Markiesstraat 1, 1000 Brussels, [email protected].
3. Consumer Mediation Service
You can also lodge a complaint with the Consumer Mediation Service of the Belgian federal government. It mediates free of charge in disputes between consumers and businesses.
- Online: consumerombudsman.be/submitting-a-file
- Address: North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels
- Phone: +32 2 702 52 00
- Email: [email protected]
4. Privacy complaints
If your complaint is about your personal data, please email us first. If you are not satisfied with our reply, you can contact the Data Protection Authority. See our privacy statement.
